Return Policy?

We have a 30 day return policy and a lifetime limited warranty on the Pura device. Let us know if you have any questions!

 

How long does each fragrance last?

Depending on the scent, they should last between 15-21 days on a medium scent intensity. (Level 5 out of 10)

 

How do you know how much fragrance is left?

As of today, the feature is disabled in the app. We're working on an software bug that will fix this in a near future update. 

Instead, you can look at the clear, see-through line on the back of the vial to see the remaining amount. 

 

Do you have smart home integration?

Connecting your Pura device to Amazon Alexa, Google Home, IFTTT, etc.

The short answer is "No", but we do have plans for it soon :)

 

Do you ship internationally?

Currently, we are only shipping within the USA. Sorry! 😔

 

What ingredients are in your fragrances?

I’m glad you asked! We use a process to naturally derive the scent to match the flower/fruit/ambience using essential oils and other natural scents.  Our scents follow the strictest rules and guidelines in cosmetics, and we're very deliberate and cautious to keep the fragrance ingredient line-up at the very top.  We do not add ingredients such as Phthalates and Dichlorobenzene like most grocery store scents.

So for instance, one of our fragrances, Asian Woods and Spice, has these 7 essential oils (to replicate the scent of the woods, balsam and clove):
Patchouli oil
Clove Leaf oil
Juniperus Virginiana Oil
Peru Balsam oil
Cinnamon Bark oil
Coriander oil
Nutmeg oil